This item is delivered directly from the warehouse (please select deliver from warehouse at checkout). Deliveries can take 5 to 7 working days from the warehouse. If, within 3 working days of accepting your order, we discover that all or any of the items are unavailable, we will email you to request if you would like an alternative item or refund, if a refund is chosen it will be processed within 3 working days. If we do not receive a reply within 14 working days the order will be cancelled and refunded in full. The refund will be credited back to your original method of payment.